Wehi
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  2. Troubleshooting

Troubleshooting ​

Facing source or app issues? Here's how to troubleshoot.

Be sure to check the Frequently Asked Questions for how to address common issues too.

WebView ​

Clearing cookies and WebView data ​

This resets your WebView to a clean state, including any login states.

  1. Navigate to dots-verticalThree dots arrow-right-thin Settings arrow-right-thin Data and privacy.
  2. Tap Clear network cache.
  3. Tap Clear cookies.

WebView update ​

To update WebView, you need to find what WebView implementation is used on your device.

Typical default implementation depends on the Android version as follows:

Android System WebView

Android 7 and above

Newer Android users can check/change WebView in Developer Options.

Caution with Non-Standard WebView

Using non-standard WebView (like Firefox) might cause Wehi to malfunction or crash.

It's best to use the standard Android System WebView or Google Chrome.

General ​

Obtaining crash/error logs ​

For crash investigations, navigate to dots-verticalThree dots arrow-right-thin Settings arrow-right-thin information-outlineAbout and tap Share logs.

Obtaining more logs ​

To diagnose abnormal app behavior, record device logs using a Logcat Reader.