Account deletion
Last Updated Date: October 8, 2026
This page explains how to delete your Wehi account and related personal data. It is provided for Google Play and App Store account-deletion requirements, and for users who prefer web instructions.
Operator: Aruvo Limited
Contact: [email protected]
Related: Privacy Policy · Terms and Conditions · Contact
What deletion means
When your account deletion is completed:
- You lose access to the account and cannot recover it.
- Profile information, social connections, messages, and other account content linked to that account are deleted or anonymized, subject to limited retention described below.
- Virtual assets (for example diamonds and silver coins) tied to the account are forfeited.
- Creating a new Wehi account later is a new account; previous data is not restored.
Deletion is permanent and cannot be undone.
How to delete your account in the app (recommended)
- Open Wehi and sign in with the account you want to delete.
- Go to Me → Settings → Account & Security → Delete Account.
- Read the on-screen notices carefully.
- Tap Request Account Deletion and complete any eligibility checks.
- Confirm deletion and complete identity verification when prompted (for example SMS or email verification for that same account).
We process eligible confirmed requests within 15 days.
Common eligibility requirements
The app may require you to:
- Bind an email address under Me → Settings → Account & Security before deletion.
- Reduce Diamond and Silver Coin balances below the threshold shown in the app (currently less than 20 of each, if that rule is enabled).
- Resolve pending disputes or reports that block deletion, if any.
If a request fails, follow the in-app message to fix the issue and try again.
How to request deletion by email
If you cannot use the in-app flow, email us from the address associated with your Wehi account:
To: [email protected]
Subject: Account deletion request
Please include:
- Your Wehi user ID (if known)
- The phone number or email used to register
- A short statement that you want the account and related personal data deleted
We may ask for additional verification to confirm you control the account. Eligible requests are handled within 15 days after verification.
What we may retain temporarily
After deletion, we may keep limited information only as long as needed for:
- Security, fraud prevention, and abuse investigation
- Legal, tax, or accounting obligations
- Resolving disputes or enforcing our terms
These records are restricted and are deleted or anonymized when no longer required.
Questions
If you have questions about account deletion or privacy, contact [email protected] or use in-app Help & Feedback.